Refund/Return Policy

Refund Policy for Us! Uni-Scent Limited

Effective Date: [from 21/03/2025]

At Us! Uni-Scent Limited, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund & return policy outlined below.

1. Eligibility for Refunds

You may be eligible for a return/refund if:

- You received a damaged or defective product.
- The product does not match the description provided on our website.
- You received the wrong item.

- Return Period = Items can be returned within 14 days of the date of purchase.

- Extended return window = After the initial 14 days, you have an additional 14 days to send back your items, making the total return window 28 days from purchase.

Item Condition = Returned itmes must be unopened or faulty.  We do not accept returns for opened or used products unless they are defective.

*Faulty Items = If your product is faulty upon arrival, please contact us immediately for assistance.

2. Non-Refundable Items

The following items are non-refundable:

- Gift cards
- Products that have been opened or used (unless they are defective)
- Seasonal or limited-edition items (unless defective)

3. How to Request a Refund

​To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at [info@us1.co.uk] to initiate your refund request. Please include your order number and a brief description of the reason for the return.

2. Return Instructions: If your return/refund request is approved, we will provide you with instructions on how to return the product. You may be required to return the item in its original packaging.

3. Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund. The refund will be issued to your original payment method within [5-10 business day dependent upon your bank].

4. Shipping Costs

- If the return is due to our error (damaged, defective, or wrong item shipped), we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for the return shipping costs.

5. Exchanges

If you would like to exchange your item for a different product, please contact our customer service team, and we will assist you with the exchange process. Exchanges are subject to product availability.

6. Gift Returns

If you received a product as a gift and wish to return it, please contact us with the gift order information. Refunds will be issued to the original purchaser.

7. Contact Information

For any questions regarding our Refund Policy, please reach out to us at:

- Email: info@us1.co.uk
- Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Thank you for shopping with Us! Uni-Scent Limited. We appreciate your business and are here to assist you!