Shipping Policy

Shipping Policy for Us! Uni-Scent Limited

Effective Date:  [from 21/03/2025]

At Us! Uni-Scent Limited, we are committed to providing our customers with a seamless shopping experience, including reliable and timely shipping. This shipping policy outlines our procedures, delivery options, and important information regarding shipping costs, timelines, and tracking.

1. Shipping Locations

We currently ship to the UK and select international locations. If you are located outside of our shipping regions, please contact us at [info@us1.co.uk] for assistance.

2. Processing Time

All orders are processed within 1-3 business days. Please note that orders are not shipped on weekends or public holidays. If we anticipate a significant delay in shipping your order, we will notify you via email.

3. Shipping Methods and Costs

We offer a variety of shipping options based on your needs:

- Standard Shipping: 1-5 business days 
- Express Shipping:  Next business day depending on order time (1-2 business days) – Cost from £3.20
- International Shipping: [7-14 days] – [From £15.00 dependent upon area]

Shipping costs will be calculated and displayed at checkout based on your delivery address and selected shipping method.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track the status of your shipment. You can also log into your account on our website to view your order status.

5. Delivery Issues

If you encounter any issues with your delivery, such as a damaged item or an incorrect order, please contact our customer service team at info@us1.co.uk within 3 days of receiving your shipment. We will work to resolve any issues promptly.

6. Customs and Duties (International Shipping)

For international orders, please be aware that you may be subject to customs duties and taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total. We recommend contacting your local customs office for more information regarding potential charges.

7. Returns and Exchanges

For information on our return and exchange policy, please visit our return policy page. All items must be returned in their original condition and packaging within 7 days of receipt.

8. Contact Us

For any inquiries related to shipping, please do not hesitate to contact our customer service team at: info@us1.co.uk

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Thank you for choosing Us! Uni-Scent Limited. We appreciate your business and look forward to serving you!